Last updated: September 2026

Your satisfaction is our priority. Here is how returns and refunds work at RUBRA.

30 days to change your mind

You have 30 days from receiving the product to return it, without giving any reason. This is longer than the 14-day right of withdrawal provided by EU consumer law (Directive 2011/83/EU), which always remains guaranteed.

Return conditions

You can try the device as you would in a shop. The product must be returned intact, complete with accessories and packaging, together with proof of purchase. If it is returned damaged or used beyond what is needed to evaluate it, the refund may be reduced in proportion to the loss in value.

How to request a return

Write to info@rubraskin.com within 30 days of receiving your order, including your order number. We will send you the instructions and the return address.

Return shipping costs

Return shipping costs are paid by the customer, unless the product received is defective or different from what was ordered, in which case we cover them.

Refunds

Once we have received and checked the returned product, we will send you a confirmation email. The refund will be processed within 14 days to the original payment method.

Damaged or wrong products

If you receive a damaged, defective or wrong product, contact us within 48 hours of delivery at info@rubraskin.com and attach a photo: we will replace it or refund you in full, including shipping costs.

Legal warranty

All products are covered by the 2-year legal warranty of conformity provided by EU consumer law. In case of a defect, write to us: we will repair or replace the product free of charge or, if that is not possible, offer a price reduction or a refund.

Contact

For any question about returns and refunds, write to info@rubraskin.com. We reply within 1-2 business days.